[Jobs] 4 Stellen im technischen Support bei Red Hat UK

Liebe Mailinglist-Abonnenten, Red Hat in England sucht vier neue Mitarbeiter. Die Stellen sind ca. 40 Minuten suedlich von London in Hampshire, England und ab sofort zu besetzen. Fuer Fragen kontaktieren Sie bitte Herrn Eric Williams + 0044 1252 362 990 (auf Deutsch oder Englisch) oder senden Ihren Lebenslauf (auf Englisch) direkt an ihn: eric.williams(a)redhat.com. Viele Gruesse, Annagreth Flierl ------------------------------------------------------------------------------------- 1) Associate Technical Support Engineer (3 positions) Title: Associate Technical Support Engineer (3 positions) Location: Hampshire, United Kingdom Availability: Immediate Position Description: Your main responsibilities will include working in a multicultural/multilingual technical team, dealing with support requests from enterprise customers via the telephone and the Web. You will also be responsible for maintaining a high level of customer satisfaction and for keeping your technical and non-technical skills current by attending courses and spending part of your time in personal development. Your main duties will include: * gathering information for each issue * carrying out the necessary research * working with senior team members in order to transfer the problem tot hem or in order to get advice on how to proceed further and provide solutions to customers * incorporating your findings in the company's Knowledge Base when necessary Technical skills: * basic Linux system administration experience at home, work or school * basic theoretical knowledge of networking, UNIX-like services and concepts * basic application debugging skills * software development experience (programming and scripting languages) not required but considered an advantage Profile: * strong troubleshooting skills and a passion for problem solving and investigation * customer focus and service orientation * ability to work well in a team * ability to multi-task, prioritize and work under pressure * ability to work in process-driven environments as well as in contexts where consultation with colleagues, taking initiative and judgement calls are necessary * ability to communicate courteously and effectively with customers, third party vendors and associates of the company * contributions (not just development) to Open Source community and projects considered an advantage Preferred education: * IT degree or equivalent work experience * RHCE or equivalent not required but considered an advantage Languages: * Fluent in written and spoken English * Written and spoken fluency in any of French, German, Italian, Spanish considered an advantage ------------------------------------------------------------------------------------- 2) Technical Support Engineer Title: Technical Support Engineer (1 position) Location: Hampshire, United Kingdom Availability: Immediate Position Description: Your main responsibilities will include working in a multicultural/multilingual technical team, dealing with highly technical support requests from enterprise customers via the telephone and the Web. You will also be responsible for maintaining a high level of customer satisfaction and for keeping your technical and non-technical skills current by attending courses and spending part of your time in personal development. Your main duties will include: * gathering information for each issue * carrying out the necessary research * providing analysis to fully understand the issue * proposing workarounds if appropriate * proposing and discussing fixes, providing advice and educating customers * interfacing with engineering, product management and support management when necessary in order to prioritize customers' requests * incorporating your findings in the company's Knowledge Base when necessary Technical skills: * 3+ years of commercial Linux experience in the enterprise sector * Linux system administration experience at RHCE level (RHCE not required) * good theoretical knowledge of networking, UNIX-like services and concepts * advanced application debugging knowledge * basic kernel debugging and tuning knowledge * software development experience (programming and scripting languages) not required but considered an advantage * knowledge of enterprise storage solutions and clustering considered an advantage * knowledge of enterprise database solutions considered an advantage Profile: * strong troubleshooting skills and a passion for problem solving and investigation * customer focus and service orientation * ability to work well in a team * ability to multi-task, prioritize and work under pressure * ability to work in process-driven environments as well as in contexts where consultation with colleagues, taking initiative and judgement calls are necessary * ability to communicate courteously and effectively with customers, third party vendors and associates of the company * knowledge of support systems and tools considered an advantage * contributions (not just development) to Open Source community and projects considered an advantage Preferred education: * IT degree or equivalent experience in the enterprise IT sector * RHCE or equivalent not required but considered an advantage Languages: * Fluent in written and spoken English * Written and spoken fluency in any of French, German, Italian, Spanish considered an advantage -- Annagreth R. Flierl Red Hat UK Ltd Global Support Services, EMEA 200 Fowler Avenue IQ Farnborough, Farnborough email: aflierl(a)redhat.com Hants GU14 7JP office: +44 1252 362 700 direct: +44 1252 362 863 www.europe.redhat.com